This Limited Warranty is offered in addition to your statutory rights, which remain unaffected and cannot be waived or limited by contract. You may make a warranty claim under this Warranty or exercise your statutory consumer rights.
Note: This Limited Warranty applies only to products purchased through our website (duorelief.com) or authorized dealers and sellers. Since we cannot verify the authenticity or original condition of products sold outside of these Stores, we are unable to provide warranty support for those products.
a. What Our Limited Warranty Covers
Duo Relief by Mad Prototypes LLC. (“we,” “us,” “our”) extends the following limited warranty to you, the buyer of the Products (“you,” “your”):
- The Product you purchased will match the descriptions provided by us through our Stores or during your direct communication with us.
- The Product will be of reasonably satisfactory quality.
- The Product will meet any specific purpose you informed us about, as long as we assured you that it would, based on our records.
Your warranty will be valid for 2 years from the date you receive your Product. The date of receipt will be recorded in our delivery records for your order.
If your Product is found to be defective, we will provide replacement parts for you to carry out the repairs yourself. In the unlikely event that the defect cannot be resolved, we will refund the purchase price you paid upon the return of the product, minus an amount that reflects the use and enjoyment you had from the Product before the issue was identified. Alternatively, if you choose to keep the Product in its unrepaired state, we may agree to a partial refund based on the reduced value of the Product.
b. What Our Limited Warranty Does Not Cover
Duo Relief’s warranty does not apply to claims arising from the following:
- Normal wear and tear, or the natural aging of materials.
- Aesthetic imperfections or minor differences between the Products and images shown in the Stores, including variations in materials or due to manual assembly.
- Improper assembly, use, or care, including contact with animals or exposure to environmental conditions (such as extreme heat, humidity, high salinity, or pollutant gases).
- Use in any setting other than a domestic, private, and non-commercial environment.
- Contact with moisture (including conditions like hyperhidrosis or exposure to aqueous or organic solvents), thermal degradation, or elements known to degrade materials.
- Modifications to the Product or failure to follow the recommended assembly or care instructions.
- Damage caused by abuse, negligence, accidents, fire or water, transportation by the customer, or other factors beyond our control.
c. How to Make a Warranty Claim
To ensure your warranty claim is valid, you must submit your claim promptly within 14 days of noticing the defect.
You will need to provide your order number to validate your warranty claim. Submit your claim through the contact form for proper handling, and include a clear picture of the alleged defect. If you decline to provide the requested picture, we may assume that you cannot substantiate your claim or have abandoned it.
Our products are designed for easy self-repair, and we do not have local repair facilities. For defective parts, we will ship replacement parts to you free of charge and provide the necessary installation or assembly instructions. You can either replace the parts yourself or have a third party do it, but we will not cover any labor costs for the replacement.
Please note that replacement parts may differ slightly in appearance from the originals due to hand-finishing. The warranty for replacement items will extend until the end of the original warranty period or 30 days from the date you receive the replacement, whichever is longer.
In some cases, we may require you to return defective parts or goods to us. If so, we will either arrange for collection at our cost or provide shipping instructions for you to return the items at our expense.
If you need us to repair or replace an item that is out of warranty, you will be responsible for all related costs, including handling, transport, packaging, shipping charges, and customs duties.
d. Limitation on Transferability of Warranties
The Duo Relief Warranty is valid only for the original purchaser. Any subsequent owners of the Duo Relief Product will acquire it “as is,” without any warranty coverage. Attempting to transfer the warranty in violation of this condition will result in the warranty being voided.
If you have any questions about the transferability of your warranty, please contact Duo Relief at duorelief@gmail.com
At Duo Relief, we are committed to providing high-quality ergonomic seating designed for comfort and long-term well-being. If you're not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your experience is as smooth as possible. Before you return
anything, please feel free to reach out to our customer support team at duorelief@gmail.com. We will work with you to make things right. If the product still doesn’t work for you, you can return the product under our return policy subject to the conditions set out below.
We only accept returns for items purchased directly from us on duorelief.com (the US Store).
Returns
- You may return your Duo Relief chair within 30 days of delivery for a full refund or exchange.
- The product must be in like-new condition, with no signs of wear or damage, and returned in its original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Returns that do not meet these conditions may be subject to a restocking fee or may not be eligible for a refund.
How to Initiate a Return:
- Contact our support team at duorelief@gmail.com with your order number and reason for return.
- We will provide you with a return shipping label and instructions.
- Once received and inspected, refunds will be processed within 5-7 business days.
Refunds
- Refunds will be issued to the original payment method used at checkout.
- Shipping fees are non-refundable, unless the return is due to a manufacturing defect or shipping error.
- If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
Exchanges & Warranty Claims
- If you receive a defective or damaged product, please contact us within 7 days of delivery for a replacement.
- Duo Relief chairs are covered by a 2-year warranty against manufacturing defects. Warranty claims must be submitted with proof of purchase.
- If you need an exchange for a different model or color, please follow the return process and place a new order.
Non-Returnable Items
- Customized or special-order chairs.
- Items marked as "Final Sale" or "Clearance."
- Products that show excessive wear, misuse, or modifications.
For any questions or assistance, please reach out to duorelief@gmail.com. We appreciate your support and look forward to ensuring your complete satisfaction with Duo Relief!
Terms and Conditions
This website is operated by Mad Prototypes LLC. Throughout the site, the terms “we”, “us” and “our” refer to Mad Prototypes LLC. Mad Prototypes LLCoffers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all
terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions
(“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These
Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or
contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound
by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any
Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version
of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting
updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the
website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are
the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction
(including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various
networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always
encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact
on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general
information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more
complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We
reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is
your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are
subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee
that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may
exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of
products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any
product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your
expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per
household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders
that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by
contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders
that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly
update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete
your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of
any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar
with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new
features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating
the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any
other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in
connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we
may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to
any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening,
libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or
proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail
address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely
responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or anythird-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is
inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to
indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or
state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of
others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation
of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish,
pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the
Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for
violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you
through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or through the service are (except as expressly stated by us) provided as is and as available for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a
particular purpose, durability, title, and non-infringement.
In no case shall Mad Prototypes LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensorsbe liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without
limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including
negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim
related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or
damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the
service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or
jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Mad Prototypes LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents,
contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonableattorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by
reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of any other remaining provisions.