Duo Relief Return Policy
Returns
We sincerely hope you love your purchase and that it exceeds your expectations. Be sure to inspect your order upon delivery. If you find an issue, email our customer service team at [email protected] within 5 days of receiving your order. If you receive a damaged, defective, or incorrect item, we’ll take care of it right away.
We offer free returns on Duo Relief if returned within 30 days of order receipt. Orders over 10 units or totaling $10,000 or more (shipping and tax not included) are final sale and not eligible for returns.
Returned items must be packaged in the original packaging. We reserve the right to charge an additional restocking fee if returns arrive damaged or not in original packaging.
To initiate a return, please contact our customer service team at support@duorelief with your order details and reason for return. After initiating a return, an agent will send a follow up email with shipping instructions and information. Shipping and handling fees will be deducted from the refund amount.
Exchanges
Items will be replaced only if you received the wrong item or if the item arrived defective or damaged. To initiate a replacement, contact our customer service team at [email protected]. Exchanges for a different product or style will be processed as two separate transactions. We’ll issue a refund for your returned item to your original method of payment. A new order should be made for the desired item. We’re unable to apply credit from your return towards a new purchase.
Cancellations
Orders that have not yet shipped or are on backorder may be cancelled. In-stock items usually ship within 48-72 hours after an order has been accepted. Once an item has shipped, the order cannot be cancelled.
Refunds
Your refund will be processed up to five business days after your returned item has been received. Once processed, you’ll receive an email confirming that a credit has been applied to your original method of payment. Allow up to five business days for your credit card provider to process your refund. Shipping fees for Threshold delivery, Liftgate delivery, and Curbside delivery, Inside delivery are non-refundable. Orders over 10 units or totaling $10,000 or more (shipping and tax not included) are final sale and not eligible for returns.
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